Customer service and the rise of the machine Date April 5, 2017 Comments 0 comment Emma Herrod takes a look at chatbots and machine learning and how automation is changing shoppers’ interactions with retail contact centres. Source: Internet Retailing Download PDF Share: gsiino Previous post Converting mobile traffic April 5, 2017 Next post Why data is the key to engaging customers April 5, 2017 You may also like Zara Pop-Up Cafe Station, Tower of Piraeus Athens by Wozere Studio 23 May, 2024 Why Frasers Group Shuttered Matchesfashion 8 March, 2024 Grocery store introduces ‘slow checkout lane’ for people who enjoy talking in line 6 January, 2024